How MIR Mosaic Transformed Operations and Customer Experience with a Custom Mobile App?
Challenge
MIR Mosaic, a leading wholesale tile provider with over 1500 dealers across the U.S. and Canada, was facing a critical challenge. Their existing mobile app failed to align with their high standards in speed, design, and usability.
With distribution centers on both coasts and a large inventory of over 2000 unique tile products, MIR Mosaic needed a powerful and cohesive mobile solution.
Their goals were clear:
- Integrate the strongest features of their website into the app.
- Develop both a staff-facing and user-facing app.
- Enable efficient inventory management with offline functionality and barcode scanning.
Solution
Our team worked closely with MIR Mosaic to design and develop a custom mobile app that seamlessly aligned with their business dynamics and met all their requirements. Here’s what we achieved:
Custom Mobile App for Staff & Users
We built a dual-purpose app that serves both staff and end-users. The staff app empowers employees to efficiently manage inventory and track stock in real-time.
Offline Functionality & Barcode Scanner
The app includes a one-click barcode scanner, allowing staff to update inventory on the go, even without internet access.
Enhanced Product & Menu Design
The user-facing app features an intuitive menu and product catalog, making it easy for customers to browse and explore MIR Mosaic's 2000+ curated products.
Seamless Synchronization
The app syncs seamlessly with their website, providing consistent information and a unified experience for customers and staff alike.
RESULTS
The new mobile app transformed MIR Mosaic's business in several impactful ways
Accelerated Business Operations
Offline functionality and barcode scanning streamlined inventory management, reducing manual tasks and speeding up day-to-day processes.
Improved Efficiency
Staff gained the ability to manage inventory efficiently, even in remote areas without internet access, resulting in smoother operations and faster updates.
Increased Customer Engagement
The intuitive product catalog and optimized design led to higher customer satisfaction and increased conversions.
Key Features
Custom UX/UI Design
Tailored to match MIR Mosaic’s brand identity and provide a seamless customer experience.
Barcode Scanning & Offline Mode
Inventory management is quick and reliable, regardless of connectivity.
Dual-Purpose App for Staff & Customers
A distinct design and functionality for each user group ensures both staff and customer needs are met efficiently.
Real-Time Synchronization
Keeps the app and website consistently updated.
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